MERIT NKIRU AZUBUIKE

Customer Service & Sales Representative

Umuahia, NG.

About

Highly accomplished professional with over 8 years of dedicated experience in retail sales and customer service, consistently driving sales targets and fostering strong customer relationships. Proven ability to manage financial transactions accurately and maintain meticulous records. Fluent in English, Igbo, and Hausa, adept at connecting with diverse customer bases to enhance engagement and satisfaction. Seeking to leverage extensive sales acumen and exceptional communication skills to deliver measurable value in a dynamic customer-facing role.

Work

Government Secondary School

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Corps Member – Economics Teacher

Ughelli, Delta State, Nigeria

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Summary

Successfully completed national service as an Economics Teacher, developing strong communication and classroom management skills while simplifying complex subjects for students.

Highlights

Developed and delivered engaging Economics lessons, simplifying complex concepts to enhance understanding and engagement for secondary school students.

Managed classroom dynamics for a full class of students independently, maintaining focus and ensuring effective lesson delivery.

Strengthened public speaking and clear communication skills, effectively conveying information and managing interactions under pressure.

Successfully completed the National Youth Service Corps program, demonstrating commitment and earning both the NYSC Discharge and TRCN Certifications.

M&M Cosmetics Mall

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Cashier / Sales Assistant

Umuahia, Abia State, Nigeria

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Summary

Drove sales growth and operational efficiency through expert customer engagement, precise cash management, and meticulous record-keeping over four years.

Highlights

Consistently exceeded daily and weekly sales targets over four years by expertly matching customer needs with product solutions at M&M Cosmetics Mall.

Managed daily cash till operations and processed high volumes of transactions with 100% accuracy, ensuring precise end-of-day sales reporting.

Maintained organized stock and financial records, significantly reducing errors and improving operational efficiency.

Cultivated strong customer relationships through personalized service, contributing to repeat business and positive brand perception.

Shopping Mall

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Sales & Cashier Assistant

Umuahia, Abia State, Nigeria

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Summary

Delivered exceptional customer service and managed accurate financial transactions, consistently achieving sales targets and fostering customer loyalty.

Highlights

Engaged with over 20 customers daily, consistently providing positive experiences that enhanced satisfaction and encouraged repeat visits.

Processed daily cash transactions with high accuracy and maintained meticulous financial records, ensuring operational integrity.

Cultivated familiarity and rapport with regular customers, directly contributing to increased customer retention and repeat purchases.

Collaborated effectively with the sales team to consistently meet and exceed daily sales goals, boosting overall store performance.

Education

Federal University, Gusau

Gusau, Zamfara State, Nigeria
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B.Sc. Education Economics

Languages

English

Igbo

Hausa

Certificates

NYSC Discharge Certificate

NYSC

TRCN (Teachers Registration Council of Nigeria) Certificate

Teachers Registration Council of Nigeria

Skills

Sales & Customer Service

Customer Service, Sales & Promotion, Customer Relationship Management, Product Recommendation, Client Engagement.

Financial & Administrative

Cash Handling, Record Keeping, Sales Reporting, Financial Transactions, Inventory Management.

Software & Systems

Microsoft Word, Microsoft Excel, POS Systems, Cash Register Systems.

Interpersonal & Communication

Communication, Team Collaboration, Public Speaking, Active Listening, Conflict Resolution.

Interests

Healthy living

Healthy living.

Personal development

Personal development.

Community involvement

Community involvement.